Contact Us

We're here to help you achieve your best health and brightest smile. Please feel free to reach out to us with any questions, to schedule an appointment, or for any general inquiries.

Our Clinic Details:

London Smile & Health Clinic
123 Healthcare Lane, Westminster
London SW1A 0AA, United Kingdom

Phone: +44 20 1234 5678

Email: info@londonsmilehealth.co.uk

Opening Hours:

  • Monday - Friday: 9:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Send Us a Message

Use the form below to send us a message directly. We aim to respond to all inquiries within 24-48 business hours.






Legal Notice (Mentions Légales)

This section provides mandatory legal information regarding the London Smile & Health Clinic website.

1. Website Editor / Publisher

Company Name: London Smile & Health Clinic Ltd.

Legal Form: Private Limited Company

Registered Address: 123 Healthcare Lane, Westminster, London SW1A 0AA, United Kingdom

Company Registration Number: 01234567 (Registered in England & Wales)

VAT Number: GB 123456789

Director / Legal Representative: Dr. Eleanor Vance

Contact Email for Legal Inquiries: legal@londonsmilehealth.co.uk

2. Website Host

Host Company: SecureServe Hosting Ltd.

Registered Address: 456 Tech Park, Data Centre Road, London EC1V 9XX, United Kingdom

Contact Email: legal@secureservehosting.co.uk

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of London Smile & Health Clinic Ltd. or its content suppliers and is protected by international copyright laws. Unauthorised use of any material on this site is strictly prohibited.

Privacy Policy & Cookie Policy

At London Smile & Health Clinic, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data We Collect

We may collect personal data from you in various ways, including when you:

  • Fill out a contact form (Name, Email, Phone, Subject, Message)
  • Book an appointment (Name, Email, Phone, Date of Birth, Health information relevant to treatment)
  • Sign up for our newsletter (Email)
  • Visit our website (IP address, browser type, operating system, pages viewed, referring URLs – collected via cookies and analytics)

2. How We Use Your Data

Your data is used for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To schedule and manage your appointments.
  • To provide medical services and ensure continuity of care.
  • To send you relevant information, such as appointment reminders or clinic updates, with your consent.
  • To improve our website and services through analytics and feedback.
  • To comply with legal and regulatory obligations.

3. Legal Basis for Processing

Our legal basis for processing your personal data includes:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., newsletter sign-up, contact form submission).
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you (e.g., booking an appointment) or to take steps at your request before entering into such a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) provided those interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud, website analytics).
  • Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
  • Vital Interests: Where processing is necessary to protect someone's life.
  • Public Task: Where processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your data with:

  • Service Providers: Third-party companies that provide services on our behalf, such as IT support, website hosting, analytics, payment processing, or appointment scheduling systems. These providers are obligated to protect your data and only use it for the purposes we specify.
  • Healthcare Professionals: Other medical professionals involved in your care, strictly on a need-to-know basis and with appropriate consent where required.
  • Legal Requirements: If required by law, court order, or governmental regulation.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods apply to medical records as mandated by healthcare regulations.

6. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request that we limit the way we use your data.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to the processing of your personal data, particularly for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: Complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

To exercise any of these rights, please contact us at legal@londonsmilehealth.co.uk.

7. Cookie Policy

What are Cookies?
Cookies are small text files placed on your device (computer, tablet, mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

How We Use Cookies:
We use cookies for various purposes, including:

  • Essential Cookies: Necessary for the website to function, enabling navigation and access to secure areas. Without these, certain services cannot be provided.
  • Performance Cookies: Collect information about how you use our website (e.g., which pages you visit most often). This helps us improve the website's performance.
  • Functional Cookies: Remember choices you make (e.g., language preferences) and provide enhanced, more personal features.
  • Analytical/Tracking Cookies: Used by tools like Google Analytics to understand website traffic, usage patterns, and user interactions to help us optimise our content and user experience.

Managing Cookies:
You can control and manage cookies in various ways. Most web browsers allow you to block or delete cookies through their settings. However, blocking all cookies might affect the functionality of many websites, including ours. For more information on how to manage cookies, refer to your browser's help section or visit www.allaboutcookies.org.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security audits.

9. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page and, if significant, provide a more prominent notice.

10. Contact for Privacy Concerns

If you have any questions or concerns about this policy or our data practices, please contact our Data Protection Officer at:

Email: dpo@londonsmilehealth.co.uk
Address: London Smile & Health Clinic, 123 Healthcare Lane, Westminster, London SW1A 0AA, United Kingdom